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Terms and Conditions

1. Purpose

1.1. The following terms and conditions are intended to establish the terms and conditions that manage the provision of travel services organized by GO GAL – ACCESS PORTUGAL, LDA, company headquartered in Rua Manuel Pinto de Sousa, nº 146, Vila Nova de Famalicão, Portugal with the single registration and Tax Number 513 416 331, with a share capital of twenty thousand euros, with the number of RNAVT XPTO (hereinafter Agency), in addition to any Particular Conditions agreed between the Client and the Agency.

1.2. The terms of the Special Conditions, if they exist, shall prevail over the provisions of the General Conditions, prevailing over both any additional stipulations specifically agreed between the Client and the Agency.

1.3. The services and products are offered to you under the terms and conditions expressed herein.

1.4. When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges.

1.5. We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent/ legal guardian is required for any travelers under the age of 18 who are travelling without their parents or legal guardians.

2. Reservations

2.1. The payment conditions may fluctuate depending on the type of product and supplier. In that case they will be indicated in the submitted budget or specified in the Special Conditions of the contracted service. In the absence of special conditions it will be applied these general conditions under which:

2.1.1. Upon registration you are required to deposit 40% of the travel price, liquidating the remaining 60% to 21 days before the trip. Please note that if your booking includes a scheduled flight, the price of the flight may be payable in full at the time booking depending on class of fare booked.

2.1.2. If the booking or reservation of the trip is made 21 days before the departure date it will be submitted in its all terms to confirmation by the suppliers, and it will also be required its full immediate payment.

2.2. Any changes to the booking must be requested however its possibility cannot be guaranteed; the Agency reserves the right to charge an alteration fee according to the provisions of section 3.1. infra.

2.3. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges according to paragraph 8 of these General Conditions, without prejudice to the amount payable for administrative expenses, which are necessary for booking confirmation, and that will accrue to the holiday price.

2.4. The Agency reserves the right to cancel any booking for which payment has not been made under the above conditions.

3. Bookings

3.1. For reservations, service charges, changes on reservations and other services will be applied a fee plus the amounts charged by suppliers particularly in cases of changes.

3.2. The standard form for reservation or service request, must contain all the necessary information to process the reservation.

3.3. The prices referred in 3.1. are payable per reservation request, services or supply of goods and products and will be charged to the Customer at the time of acceptance of the reservation.

3.4. The prices referred in 3.1.are nonrefundable.

4. Price fluctuations

4.1. Please note that the price of your travel arrangements can be varied due to changes in: transportation costs e.g. fuel, taxes or fees chargeable for services e.g. landing taxes, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organizer, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.

4.2. We reserve the right to change the price of the trip up to 20 days before the date of the travel, if this increase is due to variations described in section 4.1, The change will be calculated proportionally to price variations.

4.3. The non-acceptance of the increased cost of travel, according to the law, gives you the right to cancel your reservation in accordance with the terms and conditions described in section 12.

5. Refunds

5.1. Once you start your holidays, there will not be any refund for unused services. Very occasionally we may have to change your holiday arrangements after you arrive. If we do this, we will refund the difference between the prices of the provided services and the effectively provided. Without prejudice of subparagraph 12.4 of these General Conditions.

6. Assignment of Reservation

6.1. You may assign your reservation to another person, giving us a writing notice to us, at least 15 days in advance, as long as the different suppliers of services included in the travel accept the replacement.

6.2. By assigning your reservation to another person, this person becomes liable to pay the price and additional charges occasioned by the assignment.

7. Airport taxes. VAT Taxes

7.1. You must pay airport taxes at the time of your purchase, or locally at airports when it is required. This may vary depending in the destination. In any case, we shall inform you in your reservation, the best way to pay these fees.

7.2. The VAT is included in price.

8. Cancellations

8.1. You may cancel your travel arrangements at any time. Your travel arrangements can not cancelled by anyone else in your party unless we have express written permission from you to do so.

8.2. All cancellations must be notified to our office in writing, email included. You must keep a copy of your written cancellation request in case of any discrepancies. Afterwards we will inform you to check that your cancellation request has been received and actioned by us. The effective date of cancellation will be when the notification is received by us.

8.3. In this situation, the following will be deducted from the amount refunded:

8.3.1. Administrative costs, Bookings costs and a cancellation cost that can be up to 15% of the price of the services concerned.

8.3.2. Cancellation expenses non-refundable by suppliers (hotels, transportation, guided visits and other services);

8.3.2. Expenses associated to flights abide by the carrier’s specific conditions and may be non-refundable after issue.

9. Changes requested by the client

9.1. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible.

9.2. When requesting a change to your arrangements you will be asked to pay an administration charge, (detailed below), and any further cost we incur in making this alteration (for example, if there is a difference in price). You should be aware that these costs could increase the closer the departure date changes are made. Any required alterations have to be communicated to us as soon as possible.

9.3. For each change (names, dates, type of apartment or room), a service fee of €20 will be charged.

9.4. Please Note: Certain travel arrangements (e.g. scheduled flights) cannot be changed after a reservation has been made and any alteration request may incur a 100% cancellation charge. Any amendments to scheduled flights will be subject to the individual airline policy in place which is beyond our control. In some cases, amendments to scheduled flights may mean cancellation and re-booking. In these circumstances you will be liable to pay the airline charges and cancellation fees, in addition to any amendment fees we charge.

9.5. If the holiday’s price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated based on the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons travelling.

9.6. Cancellation charges may be applicable when the changes are made within 21 days of the departure date, plus any applicable airline charges. This includes changing a name from your maiden name to your married name.

9.7. Important note: all amendments must be confirmed in writing, email or post by the lead name on the booking. If an email is used as the appropriate method of cancellation, you are advised to keep a copy of the email confirmation as this may be required for proof in the unlikely event of any discrepancies.

9.8. If any change to services is requested after the beginning of your holidays (e.g. extension of nights of stay, flight change) the prices of tourist services may not match to those published in the brochure where you originally saw it advertised.

10. Complaints

10.1. If you have a problem during your holiday, please inform the relevant supplier (e.g. hotels, guides, local agents) we will endeavor to put things right. You must keep a copy of your written Complaint.

10.2. If your complaint is not resolved locally, please follow this up within 20 days of your return home by writing to our Customer Services Department at GO GAL – ACCESS PORTUGAL, LDA, Rua Manuel Pinto de Sousa, nº 146, 4760 – 155 Vila Nova de Famalicão, Portugal or via e-mail: Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

10.3. If you fail the deadline for submitting the complaint we disclaim any liability.

10.4. In case of a claim for breach of contract services you can activate the bond provided under the legislation in force, for this, you should send your complaint to Turismo de Portugal, I.P. within 20 days after the end of the trip.

10.5. European customers can use the European Consumer Centres Network:

11. Changes

11.1. It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We can change the program when justified, including the order of the routes, the departure times or replace any of the accommodations provided by others with similar category and location.

11.2. If we make a major change to your holidays, we will inform you as soon as reasonably possible if there is time before your departure.

12. Impossibility of Compliance

12.1. If for some reason, unrelated to us, we are unable to fulfill any essential service of the travel program, we will return you the amounts paid or you can also choose another trip.

12.2. We also reserve the right to cancel your travel arrangements. If it is necessary to cancel your travel arrangements, we will return you the amounts paid or you can also choose another trip, accepting an amendment to the contract and any price fluctuations. However, we will endeavor not to cancel your travel arrangements, except for reasons of force majeure.

12.3. If the replacement holiday price is less than the initially chosen, we will refund the difference.

12.4. We will not refund for services that were at your disposal but you decided not use.

13. Program cancellation made by the Agency

13.1. We reserve the right to proceed with the cancellation of your holidays if the minimum number of clients required for a particular travel arrangement is not reached. In that case, we will inform you within 8 days of the beginning of your holidays, getting the agency exonerated of any liability for the cancellation.

13.2. We also reserve the right to proceed with cancellation of your holidays if you fail the payment.

14. Special conditions for children

14.1. Due to the diversity of conditions applied to children, dependent upon their age, the supplier and your travel dates, we advise you to ask us either about the special conditions or even if these exists, for each particular case.

15. Documentation

15.1. You must have all your personal or family documentation, E111 European Health Insurance Card (EHIC) Citizen Card, authorization for minors, passports, visas, international certificate of vaccination). We decline any kind of responsibility for any damage that may be related to your documentation.

15.2. Foreign citizens must have the necessary documentation (passport, visa, residence permit, E111 European Health Insurance Card (EHIC) etc.) to travel or transit in the EU according to their nationality. For some nationalities may be necessary special documentation such as residence visa and for that reason is reasonable that you always consult the embassy or consultant of the travel destination countries.

15.3. In any case, we can be held liable, directly or indirectly, for the refusal to grant visas or for being refused the access to any country.

16. Baggage

16.1. We are responsible for baggage under the Portuguese law;

16.2. You have the obligation to complain to the supplier (e.g. Airline Company, hotel, etc.) at the time of the theft, damage or destruction of your Baggage.

16.3. During transportation, in case of damage, the person entitled to delivery must complain to the carrier forthwith after the discovery of the damage, and at latest, within 7 days from the date of receipt. In the case of delay, the complaint must be made at the latest within twenty-one days from the date on which the baggage have been placed at your disposal.

16.4. The liability of Go Gal – Access Portugal, LDA can only be activated upon presentation of proof of writing claim under the previous paragraph.

17. Limitation of Liability

17.1. Our liability is limited by the maximum amount required to the providers of services, under the Montreal Convention of 28 May 1999 of Carriage by Air, and the Berne Convention of 1961 of Railway Transport.

17.2. Regarding to ship transportation (transport by sea?), our liability to you, according to Portuguese law, for the provision of transport services, or accommodation, where appropriate, by companies of transport by sea in cases of damage resulting from willful misconduct or neglect of these, has as limits the following amounts:

17.2.1. €441.436, for death or personal injury;
17.2.2. €7.881, in case of total or partial loss of luggage or of its damage;
17.2.3. €31.424, in case of loss of vehicle, including baggage contained therein;
17.2.4. €10.375, in case of loss of baggage, whether or not contained in vehicle car;
17.2.5. €1.097, by damage to baggage as a result of damage to the vehicle by damage to baggage as a result of damage to the vehicle;

17.3. During your stay, when occurs deterioration, destruction and subtraction of luggage or other items in tourist accommodation establishments, if proven liability on our part, the limits are:

17.3.1. €1.397, globally;
17.3.2. €449, per item;

17.3.1. €1.397, globally;
17.3.2. €449, per item;
17.3.3. The value declared by you in relation to the items deposited in the custody of tourist accommodation;

17.4. For not bodily harm, our liability can be contractually limited to an amount equal to five times the price of the service sold.

18. Board Basis

18.1. Room Only (RO) - means that you just get a room with a bed to sleep in and a bathroom. There are no means for preparing your own food and breakfast isn’t included;

18.2. Self-Catering (SC) - no meals are provided or included in the cost; however your accommodation will come with a kitchen or kitchenette for you to be able to prepare your own food;

18.3. Bed and Breakfast (BB) - Breakfast is included in the price of your accommodation; however you will have to pay extra or go elsewhere for lunch and dinner.

18.4. Half Board (HB) - means that breakfast and dinner are included in the price. Lunch, drinks and snacks are extra.

18.5. Full Board (FB) - Breakfast, lunch and dinner are all included in the price. But you will have to pay for your drinks and snacks.

18.6. All Inclusive (AI) - This means that all meals, snacks and drinks are included in the cost of your holiday. In some cases, certain hotel activities may be included too, which you might otherwise pay for.

18.7. Any specific request from you concerning meals are dependent on the supplier's confirmation and may involve the payment of a supplement.

18.8. On organized tours whether booked half board or full board, meals that are requested to match with your flight times, or transportation to and from either the airport or waiting air links are not included.

19. Arrival and Departure Times

19.1. The departure and Arrival times for each city are indicated at the time of the respective country and in accordance with the schedules of the air companies, therefore they are subject to change.

19.2. The indicated hours for the trips with bus travel are approximate.

19.3. We decline any liability for delays resulting from technical reasons and other related means of transport, with the transport companies or resulting from natural causes.

20. Accommodation

20.1. The group, classification and Denomination of accommodation are determined by the host State. The list of hotels and apartments is set out in the indicative program as well as its category.

20.1.1. Apartments – It’s yours responsibility to tell us the correct number of persons that will stay in the apartment. In case of more people arriving than those who were initially planned, they may refuse your entry.

20.1.2. Hotels – The prices are per person and they are based in the occupation of a double room. Not all the hotels have triple room and upon request they can add an extra bed in a double room, which may not offer identical quality and comfort.

20.2. Schedule – Normally the rooms can be used after 2:00 pm of the arrival day and they should be left free till 12:00 pm of the departure day. In apartments check-in can be made normally after 5:00 pm and the checkout before 10:00 am.

21. Liability

21.1. Our liability, consequence of the assumed obligations, It is guaranteed by a civil liability insurance, in the Portuguese insurance company Tranquilidade, with the policy No. 0003769930, in the amount of Eur: € 75 000 (seventy-five thousand euros), according to the Portuguese Law. Also contributed to the Travel Guarantee Fund and Tourism (FGVT - DL 61/2011 of May 6 with the wording given it by Decree-Law 199/2012 of 24 August).

21.2. Are considered justification causes of the Agency disclaimer, among others, the speculative, false or fraudulent travel by Customer. The cancellation of the trip by the Customer. The failures, which occur in the implementation of attributable Customer agreement. Faults attributable to a third party unrelated to the supply of the services, that are of unpredictable and unavoidable and situations due to majeure force.

22. Payment Methods

22.1 Payment methods and their conditions can be found here.

23. Compensation

23.1. You are required to compensate us or our suppliers for all damages arising from violation of the duties set out in these terms and conditions, including attorneys' fees and court costs.

24. Data protection and you

24.1. We will not process data, concerning the name, address and other information about you, except as provided in these Terms and Conditions.

24.2. You agree that we provide to third parties the information about your habits and customs as a group and not including the identity or characteristics of any particular client.

24.3. We can automatically process your data, whenever necessary, in order to follow up your request and for future presentation of new proposals, unless you don’t authorize this, which you can do by any means upon recruitment of trip.

24.4. You will have, in accordance with applicable law, the right of access to your data and respective rectification.

25. Changes to the General Conditions

25.1. We reserve the right to change these Terms and Conditions at any time and whenever this proves necessary.

26. Other provisions

26.1. If any part of these General Conditions were to be considered null and of none effect, all remaining will be keep in force, not being affected its overall validity, unless it will be possible to conclude that the parties had not agreed to provide the service or product supplied.

26.2. All disputes arising from the interpretation or application of this Agreement shall be settled according to the Portuguese legal system, with express waiver of any other.