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Frequently Asked Questions

1. Travel with Go Gal – Access Portugal, Lda

  • Why book with Go Gal?
    Simple and personalized, all in one easy step: Accommodation, experiences plus anything else you may require! Relaxing and safe. Choose what you want and we will do the rest for you. We are Portuguese, with a vast knowledge of everything about Portugal. Who better to welcome you to this beautiful country and introduce you to all on offer.
  • How do I know it is safe to travel with Go Gal?
    Go Gal have an experienced and multifaceted team that is governed by very strict ethical and professional values. We also have the support of the best local partners at each destination; they are governed by the same values. We are committed to working in a transparent relationship with the client. We give 200% to every customer and will treat your stay with the same dedication that we would give to our family. Our mission is to exceed your expectations and we work hard to manage this! We are always available to help you solve any problem you may encounter.

    Your safety is of utmost importance to us, if any aspect of your trip makes us have doubts concerning your well-being and safety, we will not hesitate to alert you to this situation and suggest to you a safer alternative.

    Your safety is insured by the insurance company Fidelidade Mundial working for Go Gal – Access Portugal Lda with a guaranteed liability insurance to the amount of €75 000 and by the Travel and Tourism Guarantee Fund provided under the legislation in force.
  • I am undecided about what choices to make for my travels. How can I make the right decision?
    If you have any doubt do not hesitate to contact us! We will be able to understand your needs and assist you in the right choices! With some questions about your interests, your expectations, your budget, when you wish to travel, what you want to achieve … Then...... we will create your dream holiday!
  • Where can I find information about travel destinations and what's interesting to do and place to visit?
    We advise you to take a look to our available programs, they are described in detail.

    Subscribe to our newsletter and stay up to date with our news.

    Follow us on social networks: and you will see that we have plenty to offer!
  • I like one of the Go Gal programmes, but I would like to change some details. Is it possible?
    Of course yes! We are always available to adapt our offers to your expectations, needs, budget and time. If you prefer a full tailor-made programme see this section of our website.

    Or if you find it more practical then fill out this form.
  • What kind of accommodation will I get if I travel with Go Gal?
    With Go Gal you choose! We have a wide range of accommodation partners. To ensure your comfort and security we only work with hotels / accommodations equivalent to 3 * 's or higher, according to Western standards. We have on offer a diversity of Hotels, Boutique Hotels, Rural Accommodation, etc. From the more sophisticated to the most authentic!
  • Will someone be waiting for me and accompany me to my destination?
    If you desire, of course yes! As you are the center of everything it's up to you to decide how you feel most comfortable. We understand that everyone is different, so the presence of an expert guide to accompany you and assist in all matters and cultural differences will bring for some more confidence and greater security. For others the independence and spirit of adventure is most important, in that case, you can choose to travel without the guide, always knowing that if you need we will be available to help you resolve any issues.
  • Are the expert guides used for the Go Gal trips Portuguese?
    Normally yes. Who better than a local to make you aware of the best of Portugal?! The best way to show you the authentic and genuine in each region is through the eyes of those who were born there and live there. These are the experts that will guide you in a unique experience that is beyond the conventional and calls for cultural discovery with strong ties to local communities in a sustainable manner.
  • What is the language used by our guides?
    As natives our guides are guaranteed to speak Portuguese, which is essential in order to establish a bridge between the traveller and the local community. It all depends on your needs! We have guides who speak English, French and Spanish. You can request guides who speak other languages such as German, Russian, or other, however due to greater scarcity of professionals who speak other languages this request should be made as far in advance as possible in order to we can ensure availability.
  • If I have a problem during the journey who should I contact?
    The travel documentation that will be delivered to you before your departure, contains the Go Gal emergency phone numbers, which you can use anytime, it also contains all contact details of our local partners and the insurance details.
    Whenever possible, you should first try to resolve the issue through our local partners, such as hotel or other service provider (e.g.: tourist guide), because they are closer to you and they will have the possibility to act quickly and get the best solution for you. However, if this is not possible or if you have any fear or doubt, do not hesitate to contact us we will strive to resolve the situation in the best way.

2. Bookings, documentation and payments

  • How long in advance should I sign up on a Go Gal programme?
    Your journey should always be planned in advance as far as possible. This is the best way to ensure that your expectations do not become thwarted by lack of availability of flights, hotels or other activities. On the other hand, timely planning allows us to always find better rates. We recommend that when possible you make your reservation about 4 months in advance especially if your dates fall in the high and special season’s which are: the summer (June to September), New Year's Eve and other special events in the region that you want to visit.
  • How can I register for a Go Gal programme?
    If you choose a programme available on our website you just need to fill the reservation form available on each programme. If you choose something Tailor Made you can complete this TailorMade form. We will contact you in 24 hours with instructions about the next steps.

    Alternatively you can always get in touch via email info@gogal.pt or call to +351 918 315 319.
    In order to confirm your booking you must pay 40% of the travel price in the registration, and pay the remaining 60% until 21 days before the start of the journey. Note that if the booking include a regular flight, the price of the flight must be paid in full upon booking. (There will be a fee of €25 per booking for airline tickets).

    Please note that for specific programmes, promotions or festive epochs different policies may be applied by imposition of service providers. We recommend you the consult of our general conditions. (general conditions link).
  • What methods of payment are available to me?
    You can pay for your trip using the following payment methods:


    a) Bank transfer to the account below and send us the payment proof by email to info@gogal.pt by placing in the subject the following description: Proof of Payment First and Last Name
    IBAN:PT50 0007 0000 0020 4206 9232 3

    End. SWIFT/BIC BESCPTPL


    b) Credit/Debit Card Visa or Mastercard
    Only Credit/Debit cards from VISA and MASTERCARD systems. The possibility of using debit cards for payments on the Internet depends on the card issuer - it is necessary that the authentication of the holder needs not to be done automatically by PIN and the card must have CVV2 number (Visa) or CVC2 number (MasterCard).


    c) Paypal
    Learn more here
  • When will I receive my travel documents?
    Once the booking is confirmed and paid in full, we will send to your email all the travel documentation. The documentation includes practical information, route description, contacts and necessary vouchers to enjoy the services.
  • When do I need to pay for my programme?
    In order to confirm your booking you must pay 40% of the travel price at registration, and pay the remaining 60% 21 days before the start of the journey. Note that if the booking include a regular flight, the price of the flight must be paid in full upon booking. (a fee of €25 per booking airline tickets will be applied).

    Please note that for specific programs, promotions or festive epochs different policies may be applied by imposition of service providers. We recommend you the consult of our general conditions.
  • If I decide to choose a Tailor Made programme does this means that it will be more expensive than a package trip?
    Not necessarily. It all depends on what do you want! Your options will dictated the final price of your trip particularly destinations, flights, accommodation, transport, tours and activities. We have good choices for all tastes and wallets!
    However, in order to us to attend your expectations without disappointing, we suggest that if you have some budget constraint you tell us that as soon as possible. Tell us what is your limit so we can work on an adjusted basis from the beginning. We will do our best in order to suggest you an itinerary that will make you realize your dreams for a fair value and suitable to your needs! Contact us.
  • What are the implications if after the booking confirmation and payment i decide to cancel the trip?
    Please see point "8. Dropouts" from our General Conditions here.

    We have insurances that can be purchased to insure against cancellation charges. You can view the insurance conditions here.
  • What travel insurances can I buy with Go Gal?
    You can view the insurance conditions here.
  • What should I consider when travelling with medication and medical supplies?
    If you use prescribed drugs, please ensure that you obtain the stock needed before you start your trip. Some medicines that are marketed in your country may not be in Portugal or in Europe. Place the prescription along your medications to prevent any inconvenience at the airport and also if you need any medical care assistance, doctors can understand what medicines you are taking and what the influence they may have on your treatment. As a matter of safety, if you use contact lenses or glasses, you can also bring a prescription from your optician.

    Your medication should accompany you at all times, so we recommend that you take your medication with you along with your hand luggage on the plane. There are some security restrictions in the airport control, particular in liquid transportations we recommend that you do an earlier check-in because you may lost some time with necessary security checks.

3. Legal documentation for Travel

  • What documents do I need to travel to and within the European Union?
    If you are an EU national, you do not need to show your national ID card or passport when you are travelling from one border-free Schengen EU country to another. Even if you don't need a passport for border checks within the Schengen area, it is still always highly recommended to take a passport or ID card with you, so you can prove your identity if needed (if stopped by police, boarding a plane, etc.). Schengen EU countries have the possibility of adopting national rules obliging you to hold or carry papers and documents when you are present on their territory. Driving licences, post, bank or tax cards are not accepted as valid travel documents or proof of identity. You can find more information and the Schengen countries list here.

    If you are a non-EU national wishing to visit or travel within the EU, you will need a passport:
    • valid for at least 3 months after the date you intend to leave the EU country you are visiting.
    • which was issued within the previous 10 years,and possibly a visa.

    Apply for a visa from the consulate or embassy of the country you are visiting. If your visa is from a "Schengen area" country, it automatically allows you to travel to the other Schengen countries as well. If you have a valid residence permit from one of those Schengen countries, it is equivalent to a visa. You may need a national visa to visit non-Schengen countries. Border officials in EU countries may ask for other supporting documents such as an invitation letter, proof of lodging, return or round-trip ticket. For the precise requirements contact the local consular services of the EU country in question. There are a number of countries whose nationals do not need a visa to visit the EU for three months or less. The list of countries whose nationals require visas to travel to the United Kingdom or Ireland differs slightly from other EU countries. You can find more information here.

    You can gather more information and important notes at the Embassy of Portugal in your country or consult this information here.

    We advise you that Go Gal does not accept any responsibility for the refusal to grant visas to the customer.

  • If I am travelling with children what additional documentation is required?
    When minors are traveling accompanied by their parents, it is always necessary to be in possession of the minor’s citizen cards / passaports, so you can prove the filiation.
    All children, including infants, must have their own passport or Trusted Traveler Program document to enter Portugal.
    • If you are escorting a minor child without the parents, we will need a permission letter from both parents indicating that you have permission to travel with the minor.
    • If the child is accompanied by only one parent, the parent should have a note from the child's other parent. For example, "I acknowledge that my wife/ husband is traveling out of the country with my son/ daughter. He/She/ has my permission to do so."
    • If a single parent has sole custody, a copy of the court custody document can replace a letter from the other parent.
  • I intend to drive while traveling. Is it possible? Is my driving license valid? Do i need driving experience?
    If you plan to drive in Portugal you must holder a driving license and should ensure that it is within the expiration date.

    You should learn about local regulations (if necessary, contact us) and scrupulously follow the Highway Code.

    If you want to rent a car we can help you. Some rent-a-car companies require a credit card that you use to make the reservation. Usually they require a valid driving license for at least 1 year.

4. Climate

  • What is the best time in the year for travel in Portugal?
    Because is located in southern Europe and has a Mediterranean climate, Portugal is not cold like most European countries and can be visited at any time of year. A few months, however, are excessively hot. The best times to visit most of the country are, in principle, the spring (April and May) and fall (October and November).

5. Health and Safety

  • Do i need any special vaccinations? Any special medical care I need to have before departure?
    Vaccines recommended depend on the area you are traveling. For Europe, more specifically in Portugal you do not need any particular vaccine. However it is recommended that before you travel, especially if you will make an intercontinental journey, make a visit to your doctor for a routine visit and checkup to prevent any health constraints that may interfere with your vacation.

    If you use prescribed drugs, please ensure that you obtain the stock needed before you start your trip. Some medicines that are marketed in your country may not be in Portugal neither in Europe. Place the prescription along your medications to prevent any inconvenience at the airport and also if you need any medical care assistance, doctors can understand what medicines you are taking and what the influence they may have on your treatment. As a precaution, if you use contact lenses or glasses, you can also bring a prescription from your optician.

    If you are traveling with children and seniors, note that they may need special care. Tell us about this.

    For people with special health needs and reduced mobility check for more information here.
  • If i get sick during my trip what should I do?
    If you are worried about getting sick while traveling, be sure that most of Europe offers high quality medical care that is as relevant as what you will find at home, and Portugal is no exception. Most European doctors and pharmacists speak at least some English, so communication in general, will not be a problem.
    Almost all European countries have a universal health care system.

    Although some people refer to it as the "free health care" system in Europe, in fact, this is not totally true. Each country has its own variation, the common denominator is that everyone pays for health care system as a society - with the intention of minimizing the overall cost, in order to avoid unpredictable personal bankruptcies by medical expenses. This also ensures that people living in situations of poverty can get the health care they need and would not be able to afford.

    While no system is perfect, universal health system in Europe allows everyone to receive essential health care assistance, including foreign. So, if you become sick or injured during your travel, you will certainly get treatment without questions.
    EU travelers need to obtain a European health insurance card.

    Either way, the wise to avoid surprises it’s subscribing a travel insurance to ensure that health costs are ensured. For additional information about insurance here.
  • What if I need a special diet?
    If you need a special diet you must provide us all the details prior to your arrival. Please inform us and detail your requirements on your booking form once you have made your booking. Or if you prefer contact us.
  • Do I have to have insurance?
    It depends on what is your home country. For European citizens or citizens from countries of the Schengen treaty, travel insurance is not mandatory but is recommended. However, if you’re not a European citizen or from one of Schengen Treaty countries the the Travel Insurance is not only recommended it is mandatory in order to get a visa.

    The Schengen Treaty establishes the obligation for tourists visiting the countries included in the agreement to provide proof of Travel Assistance with a minimum value of € 30,000 to ensure medical care for sickness or accident.

    For additional information about insurances here.
  • Can I fly when I am pregnant?
    If you have any doubts about your suitability to fly or if you have had any complications while pregnant please speak to your doctor before booking your flights.

    Expectant mothers are free to fly up to 28 weeks of pregnancy. Once an uncomplicated pregnancy reaches its 28th week airlines require expectant mothers to carry a ‘fit to fly’ letter completed by their midwife or doctor. More complicated cases (such as high-risk pregnancies, over 36 weeks, twins, questions about the gestational age or birth date, risk of miscarriage or recent miscarriage) can even be required prior authorization by the air company.
  • How do I know if it is safe to travel to a particular destination?
    We will have the greatest pleasure in advice you based on the experience and information updated by our local partners.

    You may also want to consult all the information provided by the embassy or consulate of your country in Portugal. Look for the representation of your country in Portugal at our Embassies and Consulates listing.

6. Flights

  • Why Go Gal programmes does not include the pricing of flights?
    The price of flights varies greatly depending on the rates available at the time of reservation, the time of year and the different applicable fees.

    Thus we believe that the information that we will give you is more transparent to you. So we assure you that the final price is not influenced to cover these possible variations. Working in this way we can get the fairest price for you!

    On the other hand, there are travelers who prefer to travel with more economic companies, while others prefer to fly directly or only fly with certain companies; they are willing to pay for a more expensive flight. There are also situations where travelers do not intend to return directly from Portugal to their home country. For all these reasons it is up to you to decide which option suits you. Do you prefer us to treat your flight with autonomously? For us it's alright! You don’t want to have worries and you prefer us to handle everything? Talk to us!

    The amount of flights may vary, even substantially, so we advise you to book in advance. We recommend at least three to four months before departure, especially if it is high season in Portugal or in your home country.
  • Why the flight prices vary so much?
    An important part of the fare corresponding to rate, which varies according to demand: even within the economy class, airlines assign different booking classes with different prices, even though the service is strictly the same. The first places are sold on the price associated with the lower class, when this runs out, the price applied is from the following class, and so on. Therefore it is essential that you book with as much advance to take advantage of lower rates: to some destinations during the summer season, the lowest fares are not available many months in advance.

    There is another component that influences the price of the flight which is associated with the fuel rate (which vary with fuel price fluctuations) security charges and airport charges.

  • What are the local airport taxes and why they aren’t included in the price of the flight?
    Some airports have chosen to charge locally and directly to the respective passenger airport taxes, that makes not possible include it in the price of the air tickets. In these cases, we always try to perceive this information timely and warn the client, including this information in the travel program. However, there may be sudden changes of which we have not had timely knowledge to inform you, please be aware that these issues are often politically and local motivated and beyond our reach, but we will strive to provide you all the necessary information.
  • Do I have to confirm my flights with the airlines?
    Airlines may be forced to change the departure times at the last moment, so flights must always be confirmed until 24 hours before departure. If the flights were booked with us Go Gal and its local representatives will make the necessary confirmations and try to warn you of any changes that occur as soon as possible.

    For safety you can always check the departure time using the number of the flight that you have in your electronic ticket, for this you should contact the airline or consult the following links:

  • What concerns should I have about baggage?
    We recommend that you take particular care with your baggage. Don't forget the following basic procedures:
    • Always keep your baggage properly labelled, both inside and outside it, with your name and address.
    • Make sure your baggage is properly closed with a key or lock.
    • When you check in, make sure your baggage has labels that properly identify your destination. Each case must have its own label.
    • When you collect your baggage, make sure the ticket number is the same number as on your receipt;
    • Do not carry baggage for other people;
    • Never leave your baggage unattended;
    • Airlines have limits on the number, weight and size of hand baggage. Always consult your airline for information on the current rules or if you have made the booking with us ask us about it.

7. Accessible Tourism

  • I need special care and I am looking for a respite break. Can I trust my vacations to Go Gal?
    We are specialists in organizing vacations and trips to the people with disabilities, reduced mobility or any type of physical condition. Not sure if you can trust us or still having questions? You can find some answers to your doubts and insecurities by reading some of the frequently asked questions that follow and exploring our Accessible Tourism area in the website, dedicated exclusively to Accessible Tourism. If you still have any questions or issues contact us we will do everything that we can to clarify with transparency and end your fears. Our mission is to help you from the time of booking until you return home 100% satisfied!
  • Portugal is a good destination for someone with special needs or a disability?
    Yes! Portugal is widely recognized as a country of friendly and welcoming people. Furthermore its geographical position gives it pleasant climatic features with few climatic peaks.

    In addition to its innate characteristics Portugal has made great developments and investments with regard to healthcare and health tourism issues has been to develop over the past few years. It has also been a great effort by public and private entities with regard to the development of conditions of accessibility and universal and inclusive design. There is still much to be done but the work undertaken allows us to support you and advice you so you can have your dream vacation in Portugal!
  • I have a medical condition or a disability, can I travel with Go Gal?
    Yes! Our team has extensive knowledge and will do everything to help you have a dream holidays. There are some recommendations to consider, you should always consider the time of the year that you want travel so we can recommend the best region in terms of climate / ground so that it can be adapted to your needs. We highly recommend you subscribe to a travel insurance that guarantees the coverage of any emergency medical expenses, see here the types of insurances available. For your safety we recommend that you always travel accompanied by a doctor's letter explaining your condition, for any eventuality. It is also recommended that when you make your reservation be as honest as possible with us and reference all the details of your health condition this is the only way for us to do the best work and prevent any problems.
  • I am in a wheelchair and need accommodation adapted to my needs. Is it possible?
    Of course! We have a team with large national and international knowledge regarding the needs and requirement standards necessary for an accommodation to be deemed accessible for wheelchairs. In contrast to what happens with other companies, we do not confirm your reservation only based on information provided by the host. All accessible accommodations we work with are inspected by us. So we can collect all the necessary information for example measurements such as door widths, hire of equipment, and access.
  • I need help at the airport and to get on the plane. This can be arranged?
    Assistance at the airport can be pre booked and organized for us when the flight booking is made by us. We can provide assistance in the following:
    • Help with bags and checking in;
    • Help with getting through the security area;
    • Help with boarding the aircraft;
    • Hire of airport wheelchairs and much more;
    Even if you are fairly mobile, there can be long distances within airports and therefore assistance might still be required. We can arrange for someone to help you at the check in desk to assist you with checking in your bags. Someone will escort you to the aircraft and help you to board the aircraft using an ambulift if the plane is not connected with an air bridge. They will then assist you to your seat using transit chair if required.
  • Can I get extra leg room seats?
    Allocation of extra leg room seats varies considerably and is dependent on individual airline policy and the type of aircraft used. If the flight booking is made through Go Gal we will determine which company best fits in your physical condition. If you make the reservation directly with the company please contact with it for more details.

    With regard to the reservation of extra places, this can be done on any airline contact us for more information.
  • Can I take a guide dog in the aircraft?
    Yes, however there are restrictions depending on the company related to the fact that the dog may or may not accompany you in the cabin. In most of the airlines your guide dog can join you in the cabin however in some cases the dog may have to be transported in the hold and the assistance on the airport and aircraft will be done otherwise.
  • In what case are customers required to travel with an accompanying passenger?
    For safety reasons airlines require an able bodied person aged 16 and over to accompany a reduced mobility passenger who is not self-reliant.

    Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who is capable of providing the assistance required.
    • Passengers must be capable of using toilet facilities unaided;
    • Passengers must be capable of feeding themselves unaided;
    • Passengers must be capable of administering their own medicines and medical procedures unaided;
    • Can support their upper body without assistance;
    In order for an airport to provide the required special assistance, passengers must check-in at least 1 hour 40 minutes before their flight departure. Passengers with prebooked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure. The able bodied accompanying adult can’t assist more than one reduced mobility passenger and must purchase the prevailing adult fare.
  • Can i bring my own electric wheelchair/mobility scooter?
    Yes you can travel with your own electric wheelchair or mobility scooter. But you are required to advise us at least 48 hours in advance of your flight of the make, model, weight and lowest collapsed height of the wheelchair. Passengers are asked to bring the operating instructions to the airport. In order to be accepted onto the flight electric wheelchairs and mobility scooters must comply with the following rules:
    • The wheelchair battery must be dry/gel cell ONLY; (depends on the airline some accept any type of battery)
    • The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth);
    • The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug ).
    Normally aircrafts have an onboard aisle wheelchair on each aircraft, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door. For health and safety reasons our crew cannot assist customers with moving customers from their seat to the onboard wheelchair or from the chair onto the toilet and/or administering medication;
    We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited under the Montreal Convention 1999.
  • Can i have therapeutic oxygen on board?
    Yes, Therapeutic oxygen can be booked in the most air companies, however, some of them may have some restrictions like the maximum time of continuous supply of oxygen. If you need to book oxygen on board and your flight booking was made by us, please contact us. If your reservation was made directly, please contact your airline for complete details.
  • May i bring with me and use onboard some special medical items?
    Certain items such as Portable Oxygen Concentrators (POC) that meet regulatory requirements are approved for onboard use. Other medical equipment such as a CPAP or Portable Dialysis Machine can be carried but cannot be used onboard. If you wish to use or carry a special medical item onboard we recommend that you contact us if you made the flight booking with us otherwise contact the airline.
  • Do i need a “Fit to Fly Form”?
    It all depends on your level of condition in terms of mobility and health. We recommend that you contact your doctor beforehand so that him can certify and assure you that the trip does not involve severe risks to your health. We suggest you ask your doctor for a “Fit Form” which certify that you are fit to travel and specify the most important details of your health condition. We also recommend your doctor to certify the need to transport ALL your medical items that you will need, only in this way carriage will be free of cost.
  • What should I consider when travelling with medication and medical supplies?
    If you use prescribed drugs, please ensure that you obtain the stock needed before you start your trip. Some medicines that are marketed in your country may not be in Portugal or in Europe. Place the prescription along your medications to prevent any inconvenience at the airport and also if you need any medical care assistance, doctors can understand what medicines you are taking and what the influence they may have on your treatment. As a matter of safety, if you use contact lenses or glasses, you can also bring a prescription from your optician.

    Your medication should accompany you at all times, so we recommend that you take your medication with you along with your hand luggage on the plane. There are some security restrictions in the airport control, particular in liquid transportations we recommend that you do an earlier check-in because you may lost some time with necessary security checks.
  • I need mobility equipment to assist me on holiday - can you arrange this?
    Of course! We deal with companies that offer mobility equipment hire and we can handle everything to make it available to you from the moment you arrive in Portugal. If you need more information’s and costs please contact us and tell us what are your needs are so we can advise you of the best options.
  • Can i have therapeutic oxygen at the accommodation?
    Yes, however we can’t guarantee that this option is available on all accommodations, due to safety conditions. If you need this please contact us so you can get more details on your needs and advise you with the best options.
  • What if I need a special diet?
    If you need a special diet you must provide us all the details prior to your arrival. Please inform us and detail your requirements on your booking form once you have made your booking. Or if you prefer contact us.
  • I need care and/or nursery support during my stay. Is it possible? What languages do they speak?
    Yes. We have agreements with specialized partners in health care and if necessary you may request the services of a care and/or a nurse. The professionals who work with us are specialized and extremely reliable.

    The most common languages for health professionals in Portugal are: English, French and Spanish. However if you need any other language we will do our best to get this for you. If you need a care and/or a nurse please inform us as soon as possible so we can find the best for you and inform you of the costs.
  • Can I order transport and / or adapted transfers during my stay?
    Yes. We have several partnerships with adapted transport companies, allowing the transport of wheelchairs, ensuring compliance with the safety standards. In addition to tours we can also arrange your transfers from the airport to the hotel and vice versa. For more information please contact us.